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According to the Hanwha Vision partner level, there is a replacement in advance period for NVRs and IP cameras (some parts and products are excluded).

For this, an RMA must be requested with the Serial Number stating Replacement in Advance. Without serial number, this is not possible.

Hanwha Vision will send a replacement unit. This may not be a new product but a repaired unit.

https://hanwhavision.eu/about-us/service-and-warranty

Iiyama offers On-site support. RMA for Iiyama products are not handled by SmartSD. Contact liyama support directly.

Your invoice from SmartSD counts as your warranty card. Liyama offers 3 years of warranty when buying their products from SmartSD.

RMA requests are done through the following form:

iiyama.com/gl_en/service-form/

In case of a password reset, Mobotix charges 200 euros handling fee and 25 euros shipping cost.

Mobotix products must include the default password in order to avoid the above charges. You can also opt to include the existing password with the unit to allow access to the settings.

In case of a TEST OK, or an out of warranty unit, for products with a serial number Mobotix charges  150 euro handling fee and 25 euros shipping fee, for a product with an IP address the handling fee is 250 euro. When sending a Mobotix RMA to SmartSD, you agree to these terms and conditions. The RMA invoice may follow 45 days after receipt of the product..

Paxton offers 5 years exchange guarantee form production date.

Warranty is checkable through: http://www.paxton-access.com/product-finder

In case of a Promise RMA, you need to follow the these steps:

Go to: https://support.promise.com/

You need to make an account on first visit. Thereafter start a new support case:

• Go to Web Support.
• Click open new Support Case.

Fill in all details like the product name and especially the serial number. (The serial number can be found on the product itself, not in the software.)

If unsure about what kind of product you have, choose General Case.

If unsure about the defective part of your product or you cannot locate it in the list, choose Not Specified.

If unsure about your operating system, if unsure, choose Not Specified.

In Details you add an (as extensive as possible) error description.

You need to add a subsystem report. Promise won't handle your RMA without this report.

The subsystem report is obtained by:

• Opening the Promise Utility
• Click subsystem information icon on the top of the window
• Click the lock symbol on the left bottom corner of the screen to unlock the utility
• Click on save service report button to save the subsystem report and attach it to this case.

If you've added this file, click on Submit.

Promise will respond within 24 hours (ussually within 4) through their webportal.

You will recieve a message about this through the email that you used to create your Promise account.

WARNING! This email can be recieved in your spambox. [Check] your spambox if you do not recieve an email.

If you've provided enough information to Promise, they will create a solution.

For example, in case of a broken HDD, they will send a replacement drive the next day.

The defective HDD will be retrieved by UPS courier.

Of course, your product still needs to fall under warranty.

Hanwa/Samsung offer a 'Replacement in Advance' option for recorders and cameras within the first year of warranty.

For this, you need to request a RMA with the serial number of the product and ask for a Replacement in Advance. This is not possible without a serial number.

Samsung will send a replacement unit within 3 days. This may not be a new product but a repaired unit.

Seagate drives sold by SmartSD carry a 2 year warranty from purchase date.

(Hard drives within products purchased from SmartSD, like servers or recorders, should be returned together with that product to be eligible for warranty. These drives fall under the warranty from the manufacturer of the server/recorder.)

Sony offers a Replacement in Advance option for cameras within the 3-year warranty.

For this, an RMA must be requested with serial number stating Replacement in Advance.

Without a serial number, this is not possible. In addition, proof of purchase must be presented (order number is sufficient) Sony will send a replacement unit within 7 days.

This may not be a new product but a repaired unit.

For repair costs under 100 Euros, Uhlmann & Zacher will not give you an estimate in advance.

When sending in your RMA, you agree to any subsequent charges.

These charges may be billed to your company up to 60 days after your RMA is returned.

These are charges in the event Uhlmann & Zacher does not issue a warranty.

Western Digital drives sold by SmartSD carry a 2 year warranty from purchase date.